General Terms and Conditions

Scope of Application

The following general terms and conditions form part of the contract concluded between Euro Link GmbH and the customer. These GTC apply regardless of whether the customer is a consumer or a business. A consumer is a natural person who concludes the contract for a purpose that cannot be predominantly attributed to their commercial or independent professional activity. A business is a natural or legal person or a partnership with legal capacity that acts in the exercise of their commercial or independent professional activity when concluding a legal transaction. These GTC apply exclusively. Euro Link GmbH does not accept any deviating, conflicting or supplementary general terms and conditions of the customer. These are expressly rejected. This also applies if Euro Link GmbH does not expressly object to their inclusion and performs services. These GTC also apply to future transport contracts even if they are not incorporated again.

1. Offers and Registration/Booking, Contract Amendments

1.1 All offers are non-binding and subject to change. Our offers also include these GTC.

1.2 Registration/booking can be made in writing or by email.

1.3 Until order confirmation by Euro Link GmbH, the offered or arranged transport service remains subject to change and to the availability of the aircraft and/or crew. Thereafter, subject to operational, technical and meteorological feasibility, the granting of all traffic rights, slots and other official permits.

1.4 Euro Link GmbH will send the customer all contractual documents, including these GTC, again with the order confirmation.

1.5 The following languages are available for concluding the contract: German and English.

1.6 The air transport contract is concluded for the number of passengers requested by the customer. If the chosen flight offers more seats for passenger transport and the customer wishes to take more passengers than originally stated after the contract has been concluded, a separate agreement is required. The customer must notify Euro Link GmbH of this wish as early as possible before departure. Euro Link GmbH will then inform the customer whether it is possible to take the additional passengers and what surcharges may be payable. This notification constitutes an offer by Euro Link GmbH to conclude a contract for the transport of the additional passengers. The customer can accept this offer by sending a corresponding reply to Euro Link GmbH. This concludes the contract for the air transport of the additional passengers.

1.7 Requests for changes by the client will be implemented by Euro Link GmbH where possible and subject to availability. However, Euro Link GmbH is not obliged to implement requests for changes. Any additional costs arising from this shall be borne by the client.

1.8 In the event of force majeure, Euro Link GmbH reserves the right to cancel, postpone or redirect the flight. Furthermore, in the event of force majeure, Euro Link GmbH reserves the right to carry out the transport using a different aircraft type than agreed, if this is reasonable for the customer. In this case, Euro Link GmbH will only use aircraft types that meet the same safety standards. The aircraft type may also correspond to a different aircraft class. Cases of force majeure include in particular unforeseeable events at the time of contract conclusion, such as energy and raw material shortages, strikes, lockouts, official measures, weather conditions, natural disasters, epidemics and pandemics, terrorist attacks and war.

1.9 In the event that an aircraft is unavailable for compelling reasons (e.g. technical defect), Euro Link GmbH is entitled to provide the customer with an aircraft of a different class for transport in a reasonable manner. Additional costs arising from this (e.g. higher costs for Euro Link GmbH for an alternative aircraft) shall be borne by the customer; lower costs (e.g. lower costs for Euro Link GmbH for an alternative aircraft) will be refunded to the customer. Alternatively, the customer may cancel (the unused portion of the flight) free of charge. The customer shall have no claims for damages in this respect, provided that Euro Link GmbH is not at fault.

2. Agents/Broker Orders

If Euro Link GmbH acts on behalf of an agent/broker for third parties, the agent/broker shall be liable to Euro Link GmbH as the client.

3. Conditions of Carriage, Flight Price, Additional Costs

3.1 The flight is carried out in accordance with the order confirmation. Unforeseeable additional costs such as war risk insurance, late opening fees (PPR), de-icing costs for the entire rotation (including positioning flights and empty legs to and from the departure or destination point) required for transport, etc. will be invoiced separately. Changes to the routing or flight dates and times require the consent of Euro Link GmbH and may be invoiced according to the additional effort and additional costs incurred.

3.2 The captain has full authority on board and decides on the conduct of the flight.

3.3 Transport prices are calculated for the transport date agreed between the parties and the route contained in the offer. If the customer changes the agreed flight dates, e.g. the date of transport, this may therefore affect the amount of the transport price.

3.4 If the customer is a consumer and more than four months elapse between the conclusion of the contract and the agreed transport date, Euro Link GmbH reserves the right to increase the agreed flight price after conclusion of the transport contract in the event of actually subsequently occurring and unforeseeable increases in fuel costs at the time of contract conclusion, changes or the introduction of taxes, fees, contributions, special levies or other aviation-specific charges for certain services, aviation-specific charges and emissions trading costs. If the aforementioned costs decrease in favour of the customer, the flight price will also be reduced accordingly. The customer will be notified of such a price change without delay. If a price increase makes the contractual commitment unreasonable for the customer as a consumer, the customer is entitled to withdraw from the contract with immediate effect.

3.5 If the customer is a business, Euro Link GmbH reserves the right to change the agreed flight price after conclusion of the transport contract in the event of actually subsequently occurring and unforeseeable changes in fuel costs, changes or the introduction of taxes, fees, contributions, special levies or other aviation-specific charges for certain services, aviation-specific charges and emissions trading costs.

3.4 Ground transport services between airports and between airports and other terminals are not included in the transport price. Likewise, transfers to and from the airport, parking fees and services at airports are not included. These services can be booked separately.

4. Services

4.1 The flight times stated in the transport contract, flight plan or elsewhere are binding for Euro Link GmbH. Euro Link GmbH is only liable for delays and other disruptions to flight operations for its own fault in accordance with clause 6. The client must ensure that passengers arrive at check-in early enough for the specified departure time, but no later than 20 minutes before departure. Euro Link GmbH is not liable for late arrival of passengers and any resulting damages.

4.2 Side agreements are only effective with written confirmation from Euro Link GmbH.

4.3 If a flight cannot be carried out in whole or in part, Euro Link GmbH is only obliged to refund that portion of the flight price corresponding to the length of the agreed flight that was not carried out. All further claims are excluded. If the flight cannot be carried out as planned for reasons for which Euro Link GmbH is not responsible, without prejudice to clause 6, Euro Link GmbH does not assume any costs arising from this.

4.4 Both parties may withdraw from the transport contract in this case, whereby the costs incurred will be invoiced to the client as set out in clause 11.

5. Cargo and Baggage

5.1 Euro Link GmbH does not guarantee the transport of a specific cargo or baggage volume or a specific mass.

5.2 Cargo must be labelled accordingly and can only be transported with the appropriate documentation.

5.3 Euro Link GmbH may refuse to transport or continue transporting baggage if the baggage contains:

• Dangerous goods pursuant to Section 27 of the German Aviation Act (LuftVG)

• Items within the meaning of Commission Implementing Regulation (EU) 2015/1998 of 5 November 2015 laying down detailed measures for the implementation of the common basic standards on aviation security

• Items in accordance with the dangerous goods regulations of ICAO and IATA that may endanger the aircraft or persons or objects on board the aircraft, such as explosives, compressed gases, oxidising, radioactive or magnetising substances, easily flammable substances, toxic or corrosive substances

• Items whose transport is prohibited under the regulations of the state of departure or arrival, or a state that is overflown

• Items that are unsuitable for transport due to their nature, e.g. fragility or particular sensitivity; further details for specific individual cases can be obtained from Euro Link GmbH

5.4 The transport of the following items requires the prior consent of Euro Link GmbH:

• Individually carried lithium batteries or lithium accumulators (such as those used in laptop computers, mobile phones, watches, cameras, etc.)

• Any type of weapon, such as firearms, bladed or thrusting weapons and spray devices used for offensive or defensive purposes, ammunition and explosive materials, items that in their external form or markings give the appearance of weapons, ammunition or explosive materials

5.5 The order confirmation from Euro Link GmbH contains a list of items that may not be transported. Euro Link GmbH accepts no liability for the non-transport of items listed therein.

5.6 Euro Link GmbH will provide the customer with the dangerous goods regulations of ICAO and IATA upon request; however, these are also available on the ICAO and IATA websites. In addition, the website of the Federal Aviation Office provides information on dangerous goods that may not be transported in baggage.

6. Liability of Euro Link GmbH

6.1 In cases of intent and gross negligence by the executive bodies, legal representatives, employees or other vicarious agents of Euro Link GmbH, as well as in cases of injury to life, body or health and in accordance with the provisions of the Product Liability Act, full liability applies.

6.2 In cases of simple negligence, the liability of Euro Link GmbH is limited to damages that are typically foreseeable and to the breach of essential contractual obligations (cardinal obligations), the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the respective other party may regularly rely.

6.3 The client is liable without limitation for damage to the aircraft or the aircraft interior caused by the client, a passenger or personnel deployed by the client. Liability applies regardless of any liability agreement between the client and the passenger or deployed flight personnel.

6.4 Liability of Euro Link GmbH is excluded if the client breaches their obligations to cooperate under the transport contract or violates statutory provisions and this results in damage to the client. In particular, Euro Link GmbH is also not liable if identity documents, visa documents or other legally required documents are missing.

6.5 Euro Link GmbH is not liable for delays, cancellations or diversions of the booked flight if the transport or parts of the transport cannot be carried out for reasons of flight safety (e.g. technical defect) or air traffic control. This applies in particular in cases of force majeure (e.g. strikes, war, pandemics and epidemics or sabotage).

6.6 The provisions listed in the appendix apply further to liability for accidents and loss of travel baggage.

7. Obligations and Liability of the Customer

7.1 The customer is liable for damage and soiling of the aircraft caused by them or passengers they have brought on board.

7.2 All flights are non-smoking flights.

7.3 Pets may only be brought on board with prior notification and the consent of Euro Link GmbH. The customer is responsible for ensuring they carry the necessary travel documents (e.g. pet passport, health certificate, etc.).

8. Flight Times

8.1 The flight times stated in the offers/order confirmations are approximate values, without consideration of wind or taxiing time. Strict adherence to the agreed schedule cannot be guaranteed.

8.2 The customer is solely responsible for ensuring that they and their passengers arrive at the airport on time and have all required documents (identity proof, passport, vaccination certificate, visa, etc.). If passengers arrive at the airport after the stated time, Euro Link GmbH will nevertheless endeavour to carry out the air transport where possible; however, any resulting additional expenses and costs for Euro Link GmbH shall then be borne by the customer.

8.3 If the time during which the aircraft is made available to the customer as agreed is exceeded because passengers, baggage or cargo are not ready on time, because travel documents or other documents required for transport are missing, or because of other acts or omissions of the customer, their employees, agents or passengers, the customer owes Euro Link GmbH demurrage charges in accordance with the fee schedule of the respective airport as well as compensation for additional ground and flight time. The customer is also obliged to reimburse Euro Link GmbH for all further proven costs arising from the non-execution of the flight or delay.

9. Availability, Replacement Aircraft, Alternative Transport

Euro Link GmbH reserves the right to provide an at least equivalent aircraft if the offered aircraft is unavailable. In the event of unavailability, Euro Link GmbH will endeavour to provide a replacement aircraft. Should no replacement aircraft be available, both parties may withdraw from the contract. Payments already made shall be refunded. No further claims for damages against Euro Link GmbH exist.

10. Catering on Board

For flights of one hour or more, standard cold catering will be provided on board. Special requests beyond this must be booked separately.

11. Withdrawal from the Contract

11.1 The client may withdraw from the contract at any time before the flight commences. The decisive factor is receipt of the written declaration of withdrawal at Euro Link GmbH's business premises. The declaration must be received there within normal business hours.

11.2 The client may withdraw from the contract before the flight begins. Any further right of withdrawal remains unaffected. In the event of withdrawal by the client, Euro Link GmbH is entitled to a lump-sum claim for cancellation fees, calculated as follows:

(1) Passenger and cargo flights

• No cancellation fees if cancelled 11 days before departure (the day of the positioning flight is considered the day of departure)

• 10% — 10–6 days before departure

• 20% — 5–3 days before departure

• 50% — 2–1 days before departure

• On the day of departure: based on actual costs without obligation to provide proof, but at least 50%

(2) Ambulance flights

• 10% — from booking to 3 days before departure

• 25% — 2 days to 24 hours before departure

• 35% — more than 12 hours before departure

• 60% — less than 12 hours before departure

12. Refusal of Carriage

12.1 Euro Link GmbH is entitled to refuse carriage and the client or passenger has no right to withdraw from the transport contract on that basis if:

• Passengers endanger the aircraft, persons or property, or if they culpably violate or attempt to violate regulations of the aviation authorities, border police or customs

• Baggage or cargo endangers the conduct of the flight

12.2 Euro Link GmbH may refuse to transport or continue transporting passengers, baggage or cargo if:

• This is necessary for reasons of aircraft safety

• The carriage or continuation of carriage would constitute a violation of applicable laws, regulations or official or statutory requirements of the place of departure or arrival or a state that is overflown

• The behaviour of the passenger, or their mental or physical condition, is such that they endanger themselves, other passengers or crew members

• The customer has not paid the flight price, including applicable taxes, fees or surcharges

• The passenger does not possess valid travel documents or valid entry papers

• The passenger fails to comply with applicable safety regulations on board

• The physical and health condition of the passenger does not permit transport

13. Documents to Be Presented

13.1 The client or passenger must comply with all regulations of the states from which the flight departs, which are overflown or which are the destination. The same applies to all related regulations and instructions of Euro Link GmbH. Euro Link GmbH is not liable for consequences arising for a passenger from failure to obtain the necessary documents or from non-compliance with the relevant regulations or instructions.

13.2 The passenger must present entry and exit documents, health certificates and other documents required by the states concerned. Euro Link GmbH has the right to exclude any passenger from transport who has not complied with the relevant regulations or whose documents are incomplete. Euro Link GmbH is not liable to the client for losses or expenses arising from a passenger of the client failing to comply with these provisions.

13.3 Subject to other regulations, the passenger is obliged to pay the applicable flight price if Euro Link GmbH is required by order of an authority to transport them to their place of departure or another location because the passenger was not admitted to a country (transit or destination country). Euro Link GmbH may use the funds paid by the client to Euro Link for unused transport or the funds of the client in Euro Link GmbH's possession to pay this flight price. The amount paid for transport up to the point of rejection or expulsion will not be refunded by Euro Link GmbH.

13.4 If Euro Link GmbH is required to pay or deposit fines or penalties or to incur other expenses because the client's passenger has not complied with the relevant entry or transit regulations of the state concerned, or because the documents required under these regulations are not properly available, the client is obliged to reimburse Euro Link GmbH for the amounts paid or deposited upon request.

13.5 Upon request, every passenger must be present for the inspection of their checked or unchecked baggage by customs or other officials. Euro Link GmbH is not liable for damages arising from non-compliance with this provision.

13.6 Euro Link GmbH is not liable if, acting in good faith, it was of the opinion that the regulations it considered applicable did not permit the transport of a passenger and it therefore refused such transport. This does not apply in cases of intent or gross negligence by Euro Link GmbH.

13.7 The above conditions also apply to external crew who are not passengers.

14. Payment Terms

14.1 Unless otherwise agreed, payments are due before the first departure without deduction.

14.2 The place of performance for all payments to Euro Link GmbH is Munich.

14.3 Only counterclaims that have been acknowledged in writing by Euro Link GmbH or established by final legal judgment may be offset.

15. Medical Transports, Ambulance Flights

15.1 The passenger and the client undertake to arrange a complete and up-to-date medical assessment of fitness to fly in good time before departure and to make the relevant documents available to the medical personnel.

15.2 Euro Link GmbH is not liable for treatment errors by a doctor acting during the flight. Euro Link GmbH is not the employer of the treating doctors.

15.3 In the event of unavailability of the aircraft, Euro Link GmbH will endeavour to provide a replacement aircraft. Should no replacement aircraft be available, both parties may withdraw from the contract. Payments already made shall be refunded. No further claims for damages against Euro Link GmbH exist.

16. Cargo Flights

16.1 If the cargo flight is an absolute fixed-date transaction and the flight cannot be carried out due to circumstances for which Euro Link is not responsible, both parties shall be released from their contractual obligations. Payments already made will be refunded. The customer has no further claims for damages.

16.2 The customer must attach the legally required delivery, import and export documents to the cargo. When passing on the documents, Euro Link GmbH is not obliged to check the documents for completeness and/or accuracy. Euro Link GmbH is not liable for any damages due to missing or incorrect cargo documents.

16.3 Euro Link GmbH is not liable for incorrectly stated cargo dimensions provided by the customer. Should transport not be possible due to incorrect dimensions, the customer must nevertheless pay the flight price.

17. Consumer Dispute Resolution

17.1 The European Commission provides a platform for online dispute resolution (ODR), which the customer can find at http://ec.europa.eu/consumers/odr/.

17.2 Euro Link GmbH is legally required to provide customers with its email address. This is: info@flyeurolink.de.

17.3 Euro Link GmbH has not joined any privately organised arbitration body and participates mandatorily in the dispute resolution procedure of the official "Arbitration Board for Aviation at the Federal Office of Justice, Adenauerallee 99-103, 53111 Bonn": https://www.bundesjustizamt.de/DE/Themen/Verbraucherrechte/Schlichtungsstellen/Luftverkehr/Luftverkehr_node.html

18. Final Provisions

18.1 The contractual relationship between the contracting parties is governed exclusively by German law.

18.2 The place of jurisdiction for all disputes arising from this contract is Munich. If the client is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, Munich shall be the exclusive, also international place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.

18.3 If any part of these terms and conditions becomes invalid for legal reasons, the remainder shall not be affected. Invalid provisions shall be interpreted in such a way as to come as close as possible to the intended commercial purpose.

18.4 Amendments must be made in writing.

Appendix

In accordance with Art. 6(1) of Regulation (EC) No 889/2002, we are required to provide the following information:

Liability of Air Carriers for Passengers and their Baggage

These notices summarise the liability rules applied by Community air carriers under Community law and the Montreal Convention.

Compensation in case of death or personal injury
There are no financial limits on liability for death or personal injury of passengers. For damages up to 100,000 SDR (approximate amount in local currency), the air carrier cannot contest claims for compensation. Above this amount, the air carrier can defend itself by proving that it was not negligent or otherwise at fault.

Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment within 15 days of the identification of the person entitled to compensation, to meet immediate economic needs. In the event of death, this advance payment shall not be less than 16,000 SDR (approximate amount in local currency).

Passenger delays
The air carrier is liable for damage caused by delays in the carriage of passengers, unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. Liability for passenger delay damage is limited to 4,150 SDR (approximate amount in local currency).

Baggage delays
The air carrier is liable for damage caused by delays in the carriage of baggage, unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. Liability for baggage delay damage is limited to 1,000 SDR (approximate amount in local currency).

Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDR (approximate amount in local currency). In the case of checked baggage, it is liable even if not at fault, unless the baggage was already defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage
A higher limit applies if a passenger makes a special declaration at the latest at check-in and pays a supplementary fee.

Complaints about baggage
In the event of damage, delay, loss or destruction of baggage, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delayed baggage within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger may address a complaint or claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for these information notices
These provisions are based on the Montreal Convention of 28 May 1999, implemented in the European Community by Regulation (EC) No 2027/97 as amended by Regulation (EC) No 889/2002 and by national legislation of the Member States.

As of: November 2025