Standard terms and conditions

General Terms and Conditions

Scope of application

The following General Terms and Conditions (GTC) form part of the contract concluded between Euro Link GmbH and the customer. These GTC apply irrespective of whether the customer is a consumer or a business entity. A consumer is a natural person who concludes the contract for purposes that predominantly do not relate to their commercial or self-employed professional activity. A business entity is a natural or legal person or a partnership with legal capacity, acting in the course of their commercial or self-employed professional activities. These GTC are exclusive, and Euro Link GmbH does not accept any deviating, conflicting, or supplementary General Terms and Conditions of the customer. Such terms are explicitly rejected. This applies even if Euro Link GmbH does not expressly object to the inclusion of such terms and provides services.

These GTC apply to future transport contracts even if they are not explicitly included again

1. Offers and Registration/Booking, Contract Amendments

1.1 All offers are non-binding and subject to change. Our offers also include these General Terms and Conditions.

1.2 Registration/booking can be done in writing or by email.

1.3 Until confirmation of the order by Euro Link GmbH, the transport service offered or arranged remains subject to change and subject to the availability of the aircraft and/or crew. Thereafter, subject to flight operational, technical, and meteorological feasibility, the granting of all traffic rights, slots, and other official approvals.

1.4 Euro Link GmbH will send the customer all contract documents, including these General Terms and Conditions, again with the order confirmation..

1.5 The following languages are available for the conclusion of the contract: German and English.

1.6 The contract for air transportation is concluded based on the number of passengers requested by the customer. If the selected flight offers more seats for passenger transportation and the customer wishes to take more passengers than originally specified after conclusion of the contract, a separate agreement is required. The customer must notify Euro Link GmbH of this request as early as possible before departure. Euro Link GmbH will then inform the customer whether it is possible to carry the additional passengers and what surcharges may be payable for this. This notification constitutes an offer by Euro Link GmbH to conclude a contract for the carriage of the additional passengers. The customer can accept this offer by sending a corresponding reply to Euro Link GmbH. This concludes the contract for the air transport of the additional passengers.

1.7 Change requests from the client will be implemented by Euro Link GmbH as far as possible and subject to availability. However, Euro Link GmbH is not obliged to implement change requests. Any additional costs incurred as a result shall be borne by the client.

1.8 In the event of force majeure, Euro Link GmbH reserves the right to cancel, postpone, or reroute the flight. In addition, Euro Link GmbH reserves the right in cases of force majeure to carry out the transport with a different aircraft type than the one agreed upon, if this is reasonable for the customer. In this case, Euro Link GmbH will only use aircraft types that meet the same safety standards. The aircraft type may also correspond to a different aircraft class. Cases of force majeure include, in particular, events that were unforeseeable at the time the contract was concluded, such as energy and raw material shortages, strikes, lockouts, official measures, weather conditions, natural disasters, epidemics and pandemics, terrorist attacks, and war.

1.9 In the event that an aircraft is unavailable for compelling reasons (e.g., technical defect), Euro Link GmbH shall be entitled to provide the customer with an aircraft of another class for transportation in a reasonable manner. Any additional costs incurred as a result (e.g., higher costs for Euro Link GmbH for an alternative aircraft) shall be borne by the customer; any lower costs (e.g., lower costs for Euro Link GmbH for an alternative aircraft) shall be reimbursed to the customer. Alternatively, the customer may cancel (the part of the flight not yet taken) free of charge. The customer shall not be entitled to any claims for damages in this respect, provided that Euro Link GmbH is not at fault.

2. Intermediary/broker orders

If Euro Link GmbH acts on behalf of an intermediary/broker for third parties, the intermediary/broker shall be liable to Euro Link GmbH as the client.

3. Beförderungsbedingungen, Flugpreis, Zusatzkosten

3.1 The flight shall be carried out in accordance with the order confirmation. Unforeseeable additional costs such as war risk insurance, late opening fees (PPR), de-icing costs for the entire cycle (including feeder flights and empty flights of the aircraft to and from the departure point or destination) that are necessary for the transport, etc., shall be invoiced separately. Changes to the route or flight data and flight times require the consent of Euro Link GmbH and may be invoiced according to the additional expenditure and additional costs incurred.

3.2 The captain has full decision-making authority on board and decides on the execution of the flight.

3.3 The transportation prices are calculated for the transportation date agreed between the parties and the itinerary contained in the offer. If the customer changes the agreed flight details, e.g., the date of transportation, this may therefore affect the amount of the transportation price.

3.4 If the customer is a consumer and there are more than four months between the conclusion of the contract and the agreed date of carriage, Euro Link GmbH reserves the right to increase the agreed airfare after conclusion of the contract of carriage in the event of actual subsequent increases in fuel costs, changes or the introduction of taxes, fees, contributions, special levies, or other aviation-specific charges for certain services, aviation-specific charges, and emission certificate costs. If, on the other hand, the aforementioned costs decrease in favor of the customer, the flight price will also be reduced accordingly. The customer will be notified immediately of any such price change. If a price increase makes the contractual obligation unreasonable for the customer as a consumer, the customer is entitled to withdraw from the contract with immediate effect.

3.5 If the customer is an entrepreneur, Euro Link GmbH reserves the right to change the agreed flight price after conclusion of the contract of carriage in the event of changes in fuel costs, changes or the introduction of taxes, fees, contributions, special levies or other aviation-specific charges for certain services, aviation-specific charges and emission certificate costs that have actually occurred subsequently and were not foreseeable at the time of conclusion of the contract. fees, contributions, special levies, or other aviation-specific charges for certain services, aviation-specific charges, and emission certificate costs.

3.6 Ground transportation services between airports and between airports and other terminals are not included in the transportation price. Nor is the transfer of the customer to and from the airport, parking fees, and services at the airports included. These services can be booked separately.

4. Leistungen

4.1 For Euro Link GmbH, the flight times specified in the contract of carriage, flight schedule, or elsewhere are binding. Euro Link GmbH is only liable for delays and other disruptions to flight operations if it is at fault in accordance with Section 6. The client must ensure that passengers arrive at the airport in good time for check-in, but no later than 20 minutes before the scheduled departure time. Euro Link GmbH is not liable for passengers arriving late and any resulting damages.

4.2 Side agreements are only valid if confirmed in writing by Euro Link GmbH.

4.3 If a flight cannot be operated in whole or in part, Euro Link GmbH is obliged to refund only that portion of the flight price that corresponds to the length of the agreed flight that was not operated. All further claims are excluded. If the flight cannot be operated as planned for reasons for which Euro Link GmbH is not responsible, without prejudice to clause 6, Euro Link GmbH shall not bear any costs arising therefrom.

4.4 In this case, both parties may withdraw from the contract of carriage, whereby any costs incurred shall be invoiced to the client as specified in clause 11.

5. Cargo and Baggage

5.1 Euro Link GmbH does not guarantee the transport of a specific volume or weight of freight or baggage.

5.2 Freight must be marked accordingly and can only be transported with the relevant documents.

5.3. Euro Link GmbH may refuse to transport or forward baggage if the baggage

contains dangerous goods in accordance with § 27 LuftVG (German Air Traffic Act);Gegenstände im Sinne der Durchführungsverordnung (EU) 2015/1998 der Kommission vom 5. November 2015 zur Festlegung detaillierter Maßnahmen für die Durchführung der gemeinsamen Grundstandards für die Luftsicherheit enthält;
contains items in accordance with the ICAO and IATA dangerous goods regulations that could endanger the aircraft or persons or items on board the aircraft, such as explosives, compressed gases, oxidizing, radioactive or magnetizing substances, highly flammable substances, toxic or aggressive substances;
contains items whose carriage is prohibited by the regulations of the State, the departure or arrival location or a country being overflown
contains items that are unsuitable for transport due to their nature, e.g., fragility or special sensitivity; further details for specific individual cases can be obtained from Euro Link GmbH.

5.4 The following items may only be brought on board with the prior consent of Euro Link GmbH:

Lithium batteries or lithium accumulators brought individually (such as those commonly used in laptop computers, mobile phones, watches, cameras);
any type of weapon, such as firearms, cutting or thrusting weapons, and spray devices used for attack or defense purposes, ammunition, and explosive substances, as well as objects that, due to their external form or labeling, give the impression of being weapons, ammunition, or explosive substances.

5.5 The order confirmation from Euro Link GmbH contains a list of items that may not be transported. Euro Link GmbH accepts no liability for the non-transportation of items listed in this list.

5.6 Euro Link GmbH will gladly provide customers with the ICAO and IATA dangerous goods regulations upon request, but they are also available on the ICAO and IATA websites. In addition, the Federal Aviation Authority website provides information on dangerous goods that may not be transported in baggage.

6. Liability of Euro Link GmbH

6.1 In the event of intent or gross negligence on the part of the organs, legal representatives, employees, or other vicarious agents of Euro Link GmbH, as well as in the event of injury to life, limb, or health, and in accordance with the provisions of the Product Liability Act, full liability shall apply.

6.2 In cases of simple negligence, Euro Link GmbH's liability is limited to damages that can typically be expected to occur and to the breach of essential contractual obligations (cardinal obligations), the fulfillment of which is essential for the proper execution of the contract and on the observance of which the other party may regularly rely.

6.3 The client shall be liable without limitation for any damage to the aircraft or the aircraft interior caused by the client, a passenger, or personnel employed by the client. This liability shall apply regardless of any liability agreement between the client and the passenger or flight personnel employed.

6.4 Euro Link GmbH shall not be liable if the client violates its obligations to cooperate under the transport contract or violates legal regulations and this results in damage to the client. In particular, Euro Link shall not be liable if identity documents, visa documents, or other legally required documents are missing.

6.5 Euro Link GmbH is not liable for delays, cancellations, or diversions of the booked flight if the transport or parts of the transport cannot be carried out for reasons of flight safety (e.g., technical defects) or air traffic control. This applies in particular in cases of force majeure (e.g., strikes, war, pandemics, epidemics, or sabotage).

6.6 The provisions listed in the appendix apply to liability in the event of accidents and loss of luggage.

7. Obligations and liability of the customer

7.1 The customer is liable for damage and soiling of the aircraft caused by him or by passengers accompanying him.

7.2 All flights are non-smoking flights.

7.3 Pets may only be brought on board after prior notification and with the consent of Euro Link GmbH. The customer is responsible for ensuring that they carry the necessary travel documents (e.g., pet passport, health certificate, etc.).

8. Flight times

8.1 The flight times stated in the offers/order confirmations are approximate values and do not take wind conditions or taxiing time into account. We cannot guarantee that the agreed schedule will be adhered to exactly.

8.2 The customer is solely responsible for ensuring that they and their passengers arrive at the airport on time and have all the necessary documents (proof of identity, passport, vaccination certificate, visa, etc.). If passengers arrive at the airport after the specified time, Euro Link GmbH will nevertheless endeavor to carry out the flight transport if possible, but any additional expenses and costs incurred by Euro Link GmbH as a result shall be borne by the customer.

8.3 If the time during which the aircraft is available to the customer as agreed is exceeded because passengers, baggage or cargo shipments are not ready on time, because travel documents or other documents required for transportation are missing, or because of other actions or omissions on the part of the customer, its employees, agents, or passengers, the customer shall owe Euro Link GmbH demurrage charges in accordance with the fee schedule of the respective airport, as well as reimbursement for additional ground and flight times. The customer is also obliged to reimburse Euro Link GmbH for all further proven costs incurred as a result of the flight not being carried out or being delayed.

9. Availability, replacement position, replacement transportation

Euro Link GmbH reserves the right to provide an aircraft of at least equal value if the aircraft offered is unavailable. If the aircraft is unavailable, Euro Link GmbH will endeavor to provide a replacement aircraft. If no replacement aircraft is available, both parties may withdraw from the contract. Any payments already made shall be refunded. There shall be no further claims for damages against Euro Link GmbH..

10. Catering on board

Standard catering (cold) is provided on board for flights lasting one hour or more. Special requests beyond this must be booked separately.

11. Termination of contract

11.1 The client may withdraw from the contract at any time prior to commencement of the flight. The date of receipt of the written notice of withdrawal at the business premises of Euro Link GmbH shall be decisive. The notice must be received there during normal business hours..

11.2 The client may withdraw from the contract before the start of the flight. Any further right of withdrawal remains unaffected by this. In the event of withdrawal by the client, Euro Link GmbH is entitled to a lump-sum claim for withdrawal or cancellation fees, which are calculated as follows:

(1) passenger and cargo flights

No cancellation fees if canceled 11 days prior to departure (the day of the positioning flight is considered the departure day)

10 % 10-6 days before departure

20 % 5-3 days before departure

50 % 2-1 days before departure

On the day of departure, based on actual costs without proof required, but at least 50 %

(2) Ambulance flights

10 % Booking - 3 days before departure

25 % 2 days -24 hours before departure

35 % > 12 hours before departure

60 % < 12 hours before departure

12. Refusal of transport

12.1 Euro Link GmbH is entitled to refuse carriage and the client or passenger has no right to withdraw from the contract of carriage if

(1) Passengers endanger the aircraft, persons, or property, or if they culpably violate or attempt to violate the regulations of the aviation authorities, border police, or customs;

(2) baggage or cargo endangers the execution of the flight.

12.2 Euro Link GmbH may refuse to carry or continue to carry passengers, baggage, or cargo if

this is necessary for the safety of the aircraft,
the carriage or onward carriage would constitute a violation of applicable laws, regulations, or official or legal requirements of the place of departure or arrival or of a country overflown, or
the passenger's behavior or mental or physical condition is such that he or she poses a danger to himself or herself, other passengers, or crew members,
the customer has not paid the airfare, including applicable taxes, fees, or surcharges; or
the passenger does not have valid travel documents or does not have valid entry documents, or
the passenger does not comply with the applicable safety regulations on board, or
the physical and health condition of the passenger does not permit transportation.

13. Documents to be presented

13.1 The client or passenger must comply with all regulations of the countries from which flights depart, over which they fly, or to which they fly. The same applies to all relevant regulations and instructions issued by Euro Link GmbH. Euro Link GmbH is not liable for any consequences arising from a passenger's failure to obtain the necessary documents or to comply with the relevant regulations or instructions.

13.2 Passengers must present the entry and exit documents, health certificates, and other documents required by the countries concerned. Euro Link GmbH has the right to exclude any passenger from carriage who has not complied with the relevant regulations or whose documents are incomplete. Euro Link GmbH shall not be liable to the client for any losses or expenses incurred as a result of a passenger of the client failing to comply with these provisions.

13.3 Subject to other provisions, the passenger is obliged to pay the applicable airfare if Euro Link GmbH is required by order of an authority at its place of departure or another location to remain there because the passenger has not been admitted to a country (country of transit or destination). Euro Link GmbH may use the funds paid by the client to Euro Link for unused transportation or the client's funds in the possession of Euro Link GmbH to pay this airfare. The amount paid for transportation up to the point of refusal or expulsion will not be refunded by Euro Link GmbH.

13.4 If Euro Link GmbH is required to pay or deposit penalties or fines or incur other expenses because the contractor's passenger does not comply with the relevant entry or transit regulations of the country concerned or because the documents required under these regulations are not in order, the client shall be obliged to reimburse Euro Link GmbH for the amounts paid or deposited upon request.

13.5 Upon request, every passenger must be present when their checked or unchecked baggage is inspected by customs or other officials. Euro Link GmbH is not liable for any damage caused by failure to comply with this provision.

13.6 Euro Link GmbH shall not be liable if it believed in good faith that, in its opinion, the relevant regulations did not permit the carriage of a passenger and it therefore refused to do so. This shall not apply in the event of intent or gross negligence on the part of Euro Link GmbH.

13.7 The above conditions also apply to third-party crew members who are not passengers.

14. Terms of payment

14.1 Unless otherwise agreed, payments are due in full before the first departure.

14.2 The place of performance for all payments to Euro Link GmbH is Munich.

14.3 Only counterclaims that have been acknowledged in writing by Euro Link GmbH or have been legally established are eligible for offsetting.

15. Patient transports, ambulance flights

15.1 The passenger and the client undertake to have a complete and up-to-date medical examination carried out in good time before departure to determine their fitness to fly and to make the relevant documents available to the medical staff.

15.2 Euro Link GmbH is not liable for any medical malpractice on the part of the doctor providing treatment during the flight. Euro Link GmbH is not the employer of the doctors providing treatment.

15.3 If the aircraft is unavailable, Euro Link GmbH will endeavor to provide a replacement aircraft. If no replacement aircraft is available, both parties may withdraw from the contract. Any fees already paid shall be refunded. No further claims for damages against Euro Link GmbH shall be accepted.

16. Cargo- flights

16.1 If the cargo flight is an absolute fixed-date transaction and the flight cannot be carried out for reasons beyond Euro Link's control, both parties shall be released from their contractual obligations. Any payments already made shall be refunded. The customer shall not be entitled to any further claims for damages.

16.2 The customer must enclose the legally required delivery, import, and export documents with the freight. Euro Link GmbH is not obliged to check the documents for completeness and/or accuracy when passing them on. Euro Link GmbH is not liable for any damage caused by missing or incorrect freight documents.

16.3 Euro Link GmbH is not liable for incorrect freight dimensions provided by the customer. If transport is not possible due to incorrect dimensions, the customer must still pay the flight price.

17. Consumer dispute resolution

17.1 The European Commission provides a platform for online dispute resolution (ODR), which customers can access at http://ec.europa.eu/consumers/odr/ findet.

17.2 Euro Link GmbH is legally obliged to provide customers with the email address of Euro Link GmbH. This is: info@flyeurolink.de.

17.3 Euro Link GmbH has not affiliated itself with any arbitration board organized under private law and is obligated to participate in the dispute resolution procedure of the official „Schlichtungstelle Luftverkehr beim Bundesamt für Justiz, Adenauerallee 99-103, 5311 Bonn, https://www.bundesjustizamt.de/DE/Themen/Verbraucherrechte/Schlichtungsstellen/Luftverkehr/Luftverkehr_node.html

18. Final provisions

18.1 German law applies exclusively to the contractual relationships between the contracting parties.

18.2 The place of jurisdiction for all disputes arising from this contract is Munich. If the client is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, Munich shall be the exclusive, including international, place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.

18.3 If any part of these terms and conditions becomes invalid for legal reasons, the remainder shall remain unaffected. Invalid provisions shall be interpreted in such a way that they come as close as possible to the intended economic purpose.

18.4 Changes must be made in writing.

Appendix

According to Art. 6 Abs. 1 Verordnung (EG) Nr. 889/2002 we are required to provide the following information:

Air carrier liability for passengers and their baggage.

These notes summarize the liability rules that Community air carriers must apply under Community law and the Montreal Convention.

Compensation for death or bodily injury

There are no limits on liability for death or injury to passengers. For damages up to 100,000 SDRs (rounded amount in local currency), the airline cannot raise any objections to claims for damages. The airline can avert claims exceeding this amount by proving that it did not act negligently or otherwise culpably.

Advance payments

If a passenger is killed or injured, the air carrier shall make an advance payment within 15 days of identifying the person entitled to compensation in order to cover immediate economic needs. In the event of death, this advance payment shall not be less than 16,000 SDRs (rounded amount in local currency).

Delays in the carriage of passengers

The air carrier is liable for damage caused by delay in the carriage of passengers, unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. Liability for damage caused by delay in the carriage of passengers is limited to 4,150 SDRs (rounded amount in local currency).

Delays in the transportation of baggage

The air carrier is liable for damage caused by delay in the carriage of baggage, unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. Liability for damage caused by delay in the carriage of baggage is limited to 1 000 SZR (rounded amount in local currency).

Destruction, loss, or damage of baggage

The air carrier is liable for the destruction, loss, or damage of baggage up to an amount of 1 000 SZR (rounded amount in local currency). In the case of checked baggage, there is strict liability unless the baggage was already damaged before check-in. In the case of unchecked baggage, the airline is only liable for culpable conduct.

Higher liability limit for baggage

A higher liability limit applies if the passenger makes a special declaration at the latest during check-in and pays a surcharge.

Complaints about baggage

In the event of damage, delay, loss, or destruction of baggage, the passenger must notify the air carrier in writing as soon as possible. In the event of damage to checked baggage, the passenger must notify the air carrier in writing within seven days; in the event of delayed baggage, within 21 days after it has been made available to the passenger.

Liability of the contracting and operating air carriers

If the operating air carrier is not the same as the contracting air carrier, the passenger may address his complaint or claim for damages to either of the two companies. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limits for legal action

Legal claims for damages must be brought within two years, starting from the day the aircraft arrived or the day the aircraft should have arrived.

Basis of this information

These provisions are based on the Montreal Convention of May 28, 1999, which was implemented in the European Community by Regulation (EC) No. 2027/97, as amended by Regulation (EC) No. 889/2002, and by national legislation of the Member States.

Stand: November 2025